Effective Date: 01/01/2024

1. Introduction

Welcome to Northwood Digital Services! This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information when you use our services, including communication via email, web forms, and SMS text messaging.

2. Information We Collect

2.1 Personal Information

We may collect personal information such as:

  • Contact details (e.g., name, email address, phone number)
  • Account information (e.g., username, password)
  • Billing and payment details
  • Communication preferences

2.2 Usage Information

We gather information about how you interact with our services, including:

  • Log data (e.g., IP address, browser type, pages visited)
  • Device information (e.g., device type, operating system)
  • Usage patterns and preferences

2.3 Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can manage cookie preferences through your browser settings.

3. How We Use Your Information

We use your information for the following purposes:

  • Providing and improving our services
  • Processing transactions and billing
  • Responding to inquiries and support requests
  • Sending relevant updates, service-related alerts, and promotional communications via email or SMS
  • Analyzing usage patterns for service optimization

SMS Messaging:

When you provide your phone number and opt in via our booking page or contact forms, you agree to receive SMS messages from Northwood Digital Services. These messages may include appointment reminders, updates, helpful tips, and limited promotional offers. Message frequency may vary. Standard message and data rates may apply. You can opt out of SMS communications at any time by replying STOP.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers solely for purposes such as payment processing, customer communication, CRM services, or analytics — all under strict confidentiality agreements.

6. Your Choices

6.1 Opt-Out

You have the right to opt out of promotional communications at any time.

  • To unsubscribe from emails, follow the link in any marketing email.
  • To opt out of SMS messages, reply STOP to any text message you receive from us.

6.2 Access and Correction

You can access, update, or correct your personal information by logging into your account or contacting us directly.

7. Data Retention

We retain your information only for as long as necessary to provide services and fulfill legal obligations. SMS-related data (such as opt-in status and message logs) is retained in compliance with applicable regulations and industry standards.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have received personal information from a child, we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us via our intake form at https://anorthwood.com/book-a-check-in/.