Fulfillment Policy for Northwood Digital Services
Effective Date: November 22, 2024
At Northwood Digital Services, we are committed to providing high-quality marketing, design, and development services to our clients. Below is our fulfillment policy, which aligns with the requirements set forth by Stripe.
Payment Processing
We process all payments securely through Stripe’s billing platform. Payments are not accepted directly through our website. Instead, invoices are issued via Stripe, where clients can review and complete payments using their preferred payment methods.
Service Fulfillment
1.Scope of Services
Services include, but are not limited to:
•Web Design and Development
•Branding and Graphic Design
•SEO and Online Marketing
•Growth Marketing Packages
Each project’s scope will be detailed in the service agreement provided prior to the start of work.
2.Delivery Timeline
Delivery timelines for services are clearly outlined in the agreement. Timelines begin once payment is confirmed and all necessary information is provided by the client.
3.Client Responsibilities
To ensure timely fulfillment, clients must provide requested materials, approvals, and feedback within the agreed-upon timeframes.
Refund Policy
Our refund policy is as follows:
•Service-Specific Refunds
Refunds may be issued for unfulfilled portions of the service if requested in writing within 14 days of the project start date.
•Guarantee-Backed Services
For services such as our Growth Marketing Package, a full refund is available if satisfaction criteria are not met within six months, as outlined in the service agreement.
Refunds are not applicable once services are fully delivered and approved by the client.
Communication and Support
Clients can reach out to our support team at [Insert Contact Email] or [Insert Phone Number] for any questions or concerns regarding their project. We aim to respond within 1-2 business days.
Dispute Resolution
In case of disputes regarding service fulfillment or payment, we encourage clients to contact us directly. We will make every reasonable effort to resolve disputes amicably and promptly.
This policy ensures transparency and a smooth process for all transactions made through Stripe. For additional details, please contact us at [av***@an********.com].
